Dispute is a natural and healthy part of communication, but can cause splintering in relationships and profoundly undermine a working culture. Without sensitive handling, conflict can escalate into costly and time-consuming grievance procedures or litigation. Where disputes have become entrenched, a mediator can help to resolve issues within hours, leaving people free to rebuild their professional relationships.
In-house mediators can be engaged to coach department heads and Human Resource managers in mediation techniques. Difficult conversations can be steered sensitively and provide sustainable solutions for issues including harassment or bullying, line management tensions or personality clashes.
The acknowledgement that conflict is a normal part of human interaction, encourages a culture of motivation and engagement in a robust and dynamic working environment.